❓ FAQ
Frequently Asked Questions
Find quick answers to the most common questions about using EatDrinkPlay — for readers, venue listers, and administrators.
General Questions
What is EatDrinkPlay?
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EatDrinkPlay is a premium dining and entertainment directory for
Sydney and Melbourne. We curate the best restaurants, bars, and
entertainment venues to help locals and visitors discover the
city's top experiences. We also publish editorial guides, What's
On events, and exclusive member offers.
Is EatDrinkPlay free to use?
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Browsing the EatDrinkPlay website is free for everyone. Creating
an EDP Reader account is also free and gives you access to
exclusive member benefits including wishlists, offers, and perks.
Listing a venue as a DP Venue Lister requires a paid subscription. Contact us for current pricing.
Listing a venue as a DP Venue Lister requires a paid subscription. Contact us for current pricing.
Which cities does EatDrinkPlay cover?
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EatDrinkPlay currently covers Sydney and
Melbourne. Content is filtered by city based on
your preference, which you can switch at any time using the city
selector in the navigation bar.
How do I change my city from Sydney to Melbourne (or vice versa)?
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Click the city name in the top navigation bar and select the other
city from the dropdown. Your city preference is saved as a cookie
and will persist across sessions on the same device for 120 days.
How is content curated on EatDrinkPlay?
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The editorial team handpicks and curates all content on the
EatDrinkPlay. Venues are reviewed before being listed, and
editorial articles, guides, and What's On events are written and
selected by our team of food and entertainment experts.
Account & Login
How do I create an account?
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Go to the Members page (click Join or Login in the top navigation)
and click the Register tab. Choose your account type — EDP Reader
(free) or DP Venue Lister (paid subscription) — then fill in your
name, email, and password.
I forgot my password. How do I reset it?
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On the login form, click Forgot password? Enter
your email address and we'll send you a password reset link. Check
your spam folder if you don't see it within a few minutes.
Can I change my email address?
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Yes. Log in and go to your Dashboard → Profile tab. You can update
your email address in the account details form. Save your changes
when done.
How do I delete my account?
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Account deletion must be requested through our support team.
Contact the EatDrinkPlay team with your request. Please note that
venue listings associated with your account will also be removed.
I can't log in — what should I do?
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First, check that you're using the correct email address. Try
resetting your password using the Forgot Password link. Make sure
cookies and JavaScript are enabled in your browser. If you're
still having trouble, contact the EatDrinkPlay team.
Can I have both a Reader and a Venue Lister account?
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Each email address can only be associated with one account type.
If you need both reader access and venue listing capabilities, a
Venue Lister account includes browsing and wishlist features. You
don't need a separate Reader account.
Reader Questions Reader
What's the difference between a Reader account and browsing
without an account?
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Anyone can browse venues and read articles on EatDrinkPlay.
However, a free Reader account unlocks: saving venues to your
personal Wishlist, accessing member-only offers and perks, and
personalized recommendations based on your saved content.
How do I save a venue to my Wishlist?
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Click the ❤️ heart icon on any venue card or on a venue detail
page. The heart will fill solid to confirm the save. You must be
logged in to use this feature. Access your saved venues via
Dashboard → Saved tab, or the Wishlist page.
My saved venues disappeared. What happened?
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Your saved venues are tied to your account and are stored
server-side, so they should persist across devices and sessions.
If your wishlist is empty, ensure you're logged in to the correct
account. If the issue persists, contact support.
How do I find venues near me?
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Use the suburb filter on category listing pages (Eat, Drink, or
Play) to narrow results to a specific area. You can also search
directly for a suburb name in the search bar to find venues in
that area.
How do I access the exclusive offers and perks?
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Log in with your Reader account and go to the Offers or Perks
section from the main navigation. All member-exclusive offers are
displayed there. Some offers include promo codes shown directly on
the venue's detail page.
How do I know if a venue is currently open?
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Venue pages with hours entered show a real-time Open/Closed status
indicator based on the current time. If the venue is closed, the
next opening time is displayed. Note: hours depend on the venue
keeping their information up to date.
Venue Lister Questions
How long does the approval process take?
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After completing payment, your application is typically reviewed
within 1–3 business days. You will receive an email notification
when your account is approved or if any additional information is
needed.
How many venues can I list?
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Your subscription covers one venue listing by default. If you
manage multiple venues and need additional listings, contact the
EatDrinkPlay team to discuss multi-venue options.
Inferred
My listing was rejected. Why, and what can I do?
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Listings may be rejected if they don't meet EatDrinkPlay's
editorial standards, contain incomplete information, or are not
appropriate for the directory. The editorial team may provide
feedback. Update your listing based on the feedback and resubmit,
or contact support for clarification.
My payment failed. What should I do?
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If your payment was declined, check that your card details are
correct and that your card hasn't expired. Try a different browser
or device. Contact your bank if the issue persists — some banks
block online transactions by default. You can also contact the
EatDrinkPlay team for assistance.
What happens when my subscription expires?
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When your subscription expires, your venue listings are
automatically unpublished and your account status changes to
Expired. You will receive email reminders before expiry. Renew
your subscription to restore your listings to live status.
Can I update my venue's opening hours any time?
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Yes. Log in, go to Dashboard → My Listings, click Edit on your
venue, update the Hours field, and save. Changes are reflected on
your venue page. We recommend keeping hours up to date, especially
around public holidays.